Basic Support program provides software support services during business hours as defined below, along with upgrades and updates to the products. One year of Basic Support is included with your product license purchase.
- Keeps your system optimally maintained with a predictable total cost of ownership
- Software Update service included to resolve your problems
- Electronic service sub type for your convenience and ease of operation
- 2 Hour - Phone Support - severity level 1 service response time for timely completion with increased dependability
- 1 Year service duration to ensure maximum efficiency and precise results
