SonicWall E-Class Support 24x7 is designed for customers with SonicWall E-Class solutions. Available 24x7, E-Class Support delivers the enterprise-class support features and quality of service that enterprise companies require to keep their networks running smoothly and efficiently. E-Class Support includes:
- Direct access. 24x7x365 access to a team of highly-trained, senior support engineers located at a SonicWall Enterprise TAC
- Telephone/email/web-based support. 24x7x365 telephone, email and web-based technical support
- Software/firmware updates. For all software and firmware updates and upgrades
- Hardware replacement. Advanced exchange for replacement of defective hardware
- Support tools. Access to SonicWall's electronic support tools
- Protects your investment and adds value with increased reliability
- Features replacement service that helps you handle any mishaps
- Electronic and Physical service sub type for better usability and increased efficiency
- 24 x 7 Phone Support service availability to better accommodate your requirements and scheduling
- 1 Year service duration to ensure maximum efficiency and precise results
