More than a traditional break-fix service, Dell SonicWALL Silver Support is a multi-layered security offering that provides you with access to critical firmware updates and upgrades plus expert technical assistance and hardware replacement to keep your Dell SonicWALL solution performing optimally.
Available in one-, two- and three-year agreements, Dell SonicWALL Silver Support services include:
- Chat/Email/Web/Telephone Support - for technical assistance
- Software/Firmware Updates - for all software and firmware updates and upgrades
- Hardware Replacement - Advance Exchange for replacement of defective hardware
- Support Tools - for access to Dell SonicWALL's electronic support tools
- Gives you complete peace of mind and confidence in your results
- Features web support service for dependable efficiency with peace of mind
- Electronic and Physical service sub type for better reliability and ensure maximum productivity
- 6 Year service duration to ensure maximum dependability and accurate results
