More than a traditional break-fix service, SonicWall Silver Support is a multi-layered security offering that provides you with access to critical firmware updates and upgrades plus expert technical assistance and hardware replacement to keep your SonicWall solution performing optimally.
Available in one-, two- and three-year agreements, SonicWall Silver Support services include:
- Chat/Email/Web/Telephone Support - for technical assistance
- Software/Firmware Updates - for all software and firmware updates and upgrades
- Hardware Replacement - Advance Exchange for replacement of defective hardware
- Support Tools - for access to SonicWall's electronic support tools
- Keeps your system optimally maintained with a predictable total cost of ownership
- Features live chat service for dependable efficiency with peace of mind
- Electronic and Physical service sub type for your convenience and ease of operation
- 1 Year service duration to ensure maximum dependability and accurate results
