The Enterprise Business Critical Support service level is NVIDIA's premium support service level. It is designed for mission-critical deployments where a small downtime may cause a significant business impact. The Business Critical Supportservice provides 24x7 support and a one-hourresponse time for Severity Level 1 cases. The Business Critical Support service is available for designated NVIDIA offerings. For complete coverage, Enterprise Business Criticalsupport needs to be purchased for all NVIDIA offerings being deployed with the solution.
- Keeps your system optimally maintained with a predictable total cost of ownership
- Features phone support service that helps you handle any mishaps
- On-site support helps you?limit any downtime to the absolute minimum
- Next Business Day service response time for your convenience with maximum efficiency
- 21 Month service duration to ensure maximum productivity and deliver timely results
