The Enterprise Business Critical Support service level is NVIDIA's premium support service level. It is designed for mission-critical deployments where a small downtime may cause a significant business impact. The Business Critical Support service provides 24x7 support and a one-hour response time for Severity Level 1 cases. The Business Critical Support service is available for designated NVIDIA offerings. For complete coverage, Enterprise Business Critical support needs to be purchased for all NVIDIA offerings being deployed with the solution.
- Provides reliable support to resolve all your technical issues
- Replacement service included to resolve your problems
- On-site support helps you?limit any downtime to the absolute minimum
- 4 Hour - Replacement service response time for timely completion with increased dependability
- 19 Month service duration to ensure maximum dependability and accurate results
