The Enterprise Business Critical Support service level is NVIDIA's premium support service level. It is designed for mission-critical deployments where a small downtime may cause a significant business impact. The Business Critical Supportservice provides 24x7 support and a one-hourresponse time for Severity Level 1 cases. The Business Critical Support service is available for designated NVIDIA offerings. For complete coverage, Enterprise Business Criticalsupport needs to be purchased for all NVIDIA offerings being deployed with the solution.
- Keeps your system optimally maintained with a predictable total cost of ownership
- Features phone support service for dependable efficiency with peace of mind
- On-site support helps you?limit any downtime to the absolute minimum
- 4 Hour - Replacement service response time for timely completion with increased dependability
- 18 Month service duration to ensure maximum efficiency and precise results
