This Service Description must be read in conjunction with How Cisco Provides Services, which is incorporated into this document by reference.
This Service provides an optional add-on hardware replacement service for existing Cisco customers with active subscription licenses that include technical support services.
Where available, Cisco will provide Advance Replacement for eligible Hardware. The RMA Only option provides full unit replacement and optional onsite resources. This Service does not entitle You to receive any additional service delivery elements, which are delivered by the required TAC entitled subscription. The RMA Only Service option is only available for purchase where You have an existing subscription is in place.
- Gives you complete peace of mind and confidence in your results
- Features replacement service for dependable efficiency with peace of mind
- On-site support provides fast and easy approach to solve the issues
- Next Business Day - Replacement service response time for better accommodation with maximum reliability
- 3 Year service duration to ensure maximum dependability and accurate results
