Lenovo's worldwide Premier Support service includes 24x7 support for select countries and languages, together with onsite support maintenance. Your Premier Support service for the data center includes:
A remote Premier Support consultant, who will:
Collaborative third-party software support, furnishing technology partners with diagnostic information to speed problem resolution
On-demand remote system analysis, providing a report that analyzes the configuration of your current Lenovo data center product along with recommendations for optimizing your product's supported configuration
A remote Premier Support consultant, who will:
- Serve as a single point of contact for comprehensive hardware and software troubleshooting
- Own end-to-end case management and problem resolution
- Manage Premier call escalation to address high-severity issues or systemic problems
Collaborative third-party software support, furnishing technology partners with diagnostic information to speed problem resolution
On-demand remote system analysis, providing a report that analyzes the configuration of your current Lenovo data center product along with recommendations for optimizing your product's supported configuration
- Protects your investment and adds value with increased reliability
- Parts Replacement service included to resolve your problems
- On-site support guarantees quick solutions with on-site availability of experts
- Parts and labor service characteristics allow tasks to be completed quickly and efficiently with improved productivity
- Next Business Day - Parts & Labor service response time for your convenience with maximum efficiency
- 3 Year service duration to ensure maximum efficiency and precise results
