Lenovo offers a comprehensive portfolio of value-added services that support the full lifecycle of your Lenovo assets from procurement to disposition. Our service experience can optimise productivity and user satisfaction by reducing downtime, and enabling you or your IT staff to focus on your business-critical issues. Lenovo's Premier Support enables increased efficiency for in-house IT, SMBs and Business Partners by providing direct tech-to-tech access with extended hours, a focus on advanced, unscripted troubleshooting and a single point of contact for end-to-end case management. Premier offers comprehensive HW and software support, prioritized onsite and parts response, with access to onshore Technical Account Managers for proactive account and escalation management. Bypass basic troubleshooting and experience higher first time fix rates, faster response and greater customer satisfaction, while freeing up your resources to focus on mission-critical business activities. Premier Support is available in select regions.
- Offers extensive protection against the unexpected repair/replacement costs
- Features software support service that helps you handle any mishaps
- On-site support provides fast and easy approach to solve the issues
- Physical service sub type for better reliability and ensure maximum productivity
- Parts and labor service characteristics allow reliable maintenance with added usability
- 5 Year service duration to ensure maximum productivity and deliver timely results
