The purpose of this addendum to the HPE Tech Care Service data sheet is to describe the HPE Tech Care Telco Service when purchased on eligible HPE products. Contact a local HPE sales office or HPE sales representative for detailed information on service availability and product eligibility.
This document identifies the specific deliverables, definitions, and limitations of this service level. All other service definitions remain as described within the HPE Tech Care Service data sheet and the Customer acknowledges and agrees that any service deliverables outside those defined by the HPE Tech Care Service data sheet and this addendum is outside the scope of this service.
- Provides reliable support to resolve all your technical issues
- Defective Media Retention service included to resolve your problems
- Parts & Labor service characteristics for your convenience and ease of operation
- 2 Hour - Phone Support service response time for better accommodation with maximum reliability
- 7 Year service duration to ensure maximum dependability and accurate results
