The purpose of this addendum to the HPE Tech Care Service data sheet is to describe the HPE Tech Care Telco Service when purchased on eligible HPE products. Contact a local HPE sales office or HPE sales representative for detailed information on service availability and product eligibility.
This document identifies the specific deliverables, definitions, and limitations of this service level. All other service definitions remain as described within the HPE Tech Care Service data sheet and the Customer acknowledges and agrees that any service deliverables outside those defined by the HPE Tech Care Service data sheet and this addendum is outside the scope of this service.
- Keeps your system optimally maintained with a predictable total cost of ownership
- Features defective media retention service for dependable efficiency with peace of mind
- Parts and labor service characteristics allow tasks to be completed quickly and efficiently with improved productivity
- 2 Hour - Phone Support service response time for timely completion with increased dependability
- 6 Year service duration to ensure maximum dependability and accurate results
