The purpose of this addendum to the HPE Tech Care Service data sheet is to describe the HPE Tech Care Telco Service when purchased on eligible HPE products. Contact a local HPE sales office or HPE sales representative for detailed information on service availability and product eligibility.
This document identifies the specific deliverables, definitions, and limitations of this service level. All other service definitions remain as described within the HPE Tech Care Service data sheet and the Customer acknowledges and agrees that any service deliverables outside those defined by the HPE Tech Care Service data sheet and this addendum is outside the scope of this service.
- Keeps your system optimally maintained with a predictable total cost of ownership
- Features comprehensive defective material retention service that helps you handle any mishaps
- Parts & Labor service characteristics for better reliability and ensure maximum productivity
- 2 Hour - Phone Support service response time for your convenience with maximum efficiency
- 3 Year service duration to ensure maximum productivity and deliver timely results
