Overview
HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise technical resources work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches.
Benefits
HPE Foundation Care 24x7 Service
Features
- Remote problem diagnosis and support
- On-site hardware support
- Replacement parts and materials
- Firmware updates for selected products
- Access to electronic support information and services
- Enhance the value of your equipment by purchasing extended warranty
- Phone Support service included to resolve your problems
- On-site support helps you?limit any downtime to the absolute minimum
- Electronic service sub type makes it easier to categorize and track your concerns and tackle issues with maximum reliability
- 2 Hour - Software Support service response time for timely completion with increased dependability
- 4 Year service duration to ensure maximum dependability and accurate results
