Overview
HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise technical resources work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches.
Benefits
HPE Foundation Care 24x7 Service
Features
Remote problem diagnosis and support
On-site hardware support
Replacement parts and materials
Firmware updates for selected products
Access to electronic support information and services
- Enhance the value of your equipment by purchasing extended warranty
- Features remote diagnosis service for dependable efficiency with peace of mind
- On-site support provides fast and easy approach to solve the issues
- Physical service sub type for better usability and increased efficiency
- Parts and labor service characteristics allow reliable maintenance with added usability
- 2 Hour - SW Support service response time for timely completion with increased dependability
- 5 Year service duration to ensure maximum productivity and deliver timely results
