Overview
HPE Proactive Care offers an integrated set of reactive and proactive services designed to help you improve the stability and operation of your converged infrastructure to achieve better business outcomes. In a complex converged and virtualized environment, many components need to work together effectively. HPE Proactive Care has been specifically designed to support devices in these environments, providing enhanced support that covers servers, operating systems, hypervisors, storage, storage area networks (SANs), and networks. In the event of a service incident, HPE Proactive Care provides you with an enhanced call experience with access to advanced technical solution specialists, who will manage your case from start to finish with the goal of reducing the impact to your business while helping you resolve critical issues more quickly. Hewlett Packard Enterprise employs enhanced incident management procedures intended to provide rapid resolution of complex incidents.
Benefits
To help provide faster resolution from specially trained, solution-oriented advanced resources who manage the incident from start to finish
- Enhance the value of your equipment by purchasing extended warranty
- Phone Support service included to resolve your problems
- On-site service location for better usability and increased efficiency
- Electronic service sub type makes it easier to categorize and track your concerns and tackle issues with maximum reliability
- Parts and labor service characteristics allow reliable maintenance with added usability
- 6 Hour - Parts and labor service response time for better accommodation with maximum reliability
- 4 Year service duration to ensure maximum productivity and deliver timely results
