Overview
HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise technical resources work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. In addition, HPE Foundation Care provides electronic access to related product and support information, enabling any member of your IT staff to locate this commercially available essential information. For third-party products, access is subject to availability of information from the original manufacturer.
- Protects from breakdown after the manufacturer?s warranty expires
- Remote Diagnosis service included to resolve your problems
- On-site support guarantees quick solutions with on-site availability of experts
- Electronic service sub type makes it easier to categorize and track your concerns and tackle issues with maximum reliability
- Labor service characteristics for better usability and increased efficiency
- 4 Hour - HW Exchange service response time for your convenience with maximum efficiency
- 3 Year service duration to ensure maximum productivity and deliver timely results
