Overview
HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise technical resources work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. In addition, HPE Foundation Care provides electronic access to related product and support information, enabling any member of your IT staff to locate this commercially available essential information. For third-party products, access is subject to availability of information from the original manufacturer.
- Protects from breakdown after the manufacturer?s warranty expires
- Features remote diagnosis service that helps you handle any mishaps
- On-site service location for better reliability and ensure maximum productivity
- Electronic service sub type for better usability and increased efficiency
- Labor service characteristics for your convenience and ease of operation
- 4 Hour - HW Exchange service response time for your convenience with maximum efficiency
- 3 Year service duration to ensure maximum dependability and accurate results
