HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise technical resources work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. In addition, HPE Foundation Care provides electronic access to related product and support information, enabling any member of your IT staff to locate this commercially available essential information. For third-party products, access is subject to availability of information from the original manufacturer.
- Helps you make an intelligent investment decision regarding the future of your equipment
- Features phone support service that helps you handle any mishaps
- Service depot offers fast, reliable and cost-effective response
- Electronic service sub type provides enhanced client service through greater flexibility with added cost-efficiency
- Next Business Day - Replacement service response time for your convenience with maximum efficiency
- 3 Year service duration to ensure maximum dependability and accurate results
