HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise technical resources work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. In addition, HPE Foundation Care provides electronic access to related product and support information, enabling any member of your IT staff to locate this commercially available essential information. For third-party products, access is subject to availability of information from the original manufacturer.
- Offers extensive protection against the unexpected repair/replacement costs
- Phone Support service included to resolve your problems
- Service depot offers fast, reliable and cost-effective response
- Electronic service sub type provides you with an alternative communication channel to ensure maximum dependability
- 4 Hour - Replacement service response time for timely completion with increased dependability
- 1 Year service duration to ensure maximum efficiency and precise results
