HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise (HPE) technical resources provide support and work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products.
For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as on-site hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches. Updates for selected HPE-supported third-party software products are included, as they are made available from the original software manufacturer.
- Keeps your system optimally maintained with a predictable total cost of ownership
- Comprehensive Defective Material Retention service included to resolve your problems
- On-site support helps you?limit any downtime to the absolute minimum
- Parts and labor service characteristics allow reliable maintenance with added usability
- 6 Hour - Repair service response time for timely completion with increased dependability
- 3 Year service duration to ensure maximum productivity and deliver timely results
