This data sheet addendum to the HPE Datacenter Care (DC) data sheet describes HPE Datacenter Care Operational Support Services (OSS) features, which are an optional extension of HPE Datacenter Care services. A Statement of Work (SOW) will detail the precise combination of reactive and proactive support features provided, including DC - OSS, if purchased, based upon your requirements.
HPE Datacenter Care - Operational Support Services (DC - OSS) is ideal for customers that are currently using internal IT resources to monitor and perform operational activities within their own data center and that need to become more effective and better utilize their IT resources to meet internal service-level agreements (SLAs). DC - OSS is designed to provide improved infrastructure monitoring with specified response and service windows. The goal of these services is to help you to improve quality, reduce costs, free up your resources, and enable flexibility in helping you meet your operational and strategic objectives.
- Keeps your system optimally maintained with a predictable total cost of ownership
- Features parts replacement service that helps you handle any mishaps
- On-site support guarantees quick solutions with on-site availability of experts
- Parts and labor service characteristics allow reliable maintenance with added usability
- 2 Hour - Parts and Labor service response time for better accommodation with maximum reliability
- 1 Year service duration to ensure maximum productivity and deliver timely results
