FortiCare Premium is targeted toward devices that require 24x7x365 with one-hour response for critical issues and the next-business-day response for non-critical issues. Standard next-business-day RMA services are included at this service level. Fortinet will ship a replacement device (Advanced Replacement) the next business day, before we receive the faulty device from the customer.
- Provides reliable support to resolve all your technical issues
- Features email support service that helps you handle any mishaps
- Service depot offers fast, reliable and cost-effective response
- Parts service characteristics for better reliability and ensure maximum productivity
- 4 Hour - Advance Parts Replacement service response time for your convenience with maximum efficiency
- 5 Year service duration to ensure maximum productivity and deliver timely results
