FortiCare Premium is targeted toward devices that require 24x7x365 with one-hour response for critical issues and the next-business-day response for non-critical issues. Standard next-business-day RMA services are included at this service level. Fortinet will ship a replacement device (Advanced Replacement) the next business day, before we receive the faulty device from the customer.
- Keeps your system optimally maintained with a predictable total cost of ownership
- Features email support service for dependable efficiency with peace of mind
- Service depot offers fast, reliable and cost-effective response
- Parts service characteristics for your convenience and ease of operation
- 4 Hour - Advance Parts Replacement service response time for better accommodation with maximum reliability
- 3 Year service duration to ensure maximum productivity and deliver timely results
