FortiCare Elite offers enhanced service-level agreements (SLAs) and accelerated issue resolution. Single-touch ticket handling by the expert technical team streamlines resolution. FortiCare Elite services are available for FortiGate, FortiGate VM, FortiWiFi, FortiManager, FortiAnalyzer, FortiAP, and FortiSwitch appliances. This option also provides access to an intuitive portal with a single unified view of device and security health. Standard next-business-day RMA services are included at this service level. Fortinet will ship a replacement device (Advanced Replacement) the next business day, before we receive the faulty device from the customer.
- Service offers maximum support and maintenance efficiency with added usability
- Firmware Updates service included to resolve your problems
- Service depot offers fast, reliable and cost-effective response
- 4 Hour - Advance Hardware Replacement service response time for your convenience with maximum efficiency
- 1 Year service duration to ensure maximum productivity and deliver timely results
