FortiCare Premiumis targeted toward devices that require 24x7x365 with one-hour response for critical issues and the next-business-day response for non-critical issues. Standard next-business-day RMA services are included at this service level. Fortinet will ship a replacement device (Advanced Replacement) the next business day, before we receive the faulty device from the customer.
- Gives you complete peace of mind and confidence in your results
- Features web knowledge base access service that helps you handle any mishaps
- Service depot offers fast, reliable and cost-effective response
- Parts service characteristics for your convenience and ease of operation
- Next Day - Parts Replacement service response time for timely completion with increased dependability
- 5 Year service duration to ensure maximum productivity and deliver timely results
