We provide FortiCare technical support and RMA services on a per-device basis for 24x7 support and timely issue resolution. FortiCare support services are available across the entire Fortinet Security Fabric, enabling a single source for support and troubleshooting. Flexible support options help organizations maximize uptime, security, and performance according to the unique needs of each business.
Technical support is delivered through our Global Technical Assistance Centers. Each geographical region has a Center of Expertise that is supplemented by regional support centers. This enables us to provide regional and local language support. Foundational FortiCare device-level support includes:
- Global toll-free numbers that are available 24x7, depending on the service option
- Web chat for quick answers
- A support portal for ticket creation or to manage assets and life cycles
- Access to software updates and next-business-day RMA service is available, depending on the service option
- Keeps your system optimally maintained with a predictable total cost of ownership
- Parts Replacement service included to resolve your problems
- Service depot offers fast, reliable and cost-effective response
- Parts service characteristics for better usability and increased efficiency
- Next Day - Parts Replacement service response time for timely completion with increased dependability
- 3 Year service duration to ensure maximum productivity and deliver timely results
