FortiCare Premiumis targeted toward devices that require 24x7x365 with one-hour response for critical issues and the next-business-day response for non-critical issues. Standard next-business-day RMA services are included at this service level. Fortinet will ship a replacement device (Advanced Replacement) the next business day, before we receive the faulty device from the customer.
- Keeps your system optimally maintained with a predictable total cost of ownership
- Web Knowledge Base Access service included to resolve your problems
- On-site support guarantees quick solutions with on-site availability of experts
- Parts and labor service characteristics help minimize inventory costs with maximum dependability
- 4 Hour - RMA service response time for your convenience with maximum efficiency
- 3 Year service duration to ensure maximum productivity and deliver timely results
