FortiCare Premium is targeted toward devices that require 24x7x365 with one-hour response for critical issues and the next-business-day response for non-critical issues. Standard next-business-day RMA services are included at this service level. Fortinet will ship a replacement device (Advanced Replacement) the next business day, before we receive the faulty device from the customer.
- Provides reliable support to resolve all your technical issues
- Email Support service included to resolve your problems
- On-site support helps you?limit any downtime to the absolute minimum
- Parts & Labor service characteristics for your convenience and ease of operation
- 4 Hour - Parts and Labor service response time for timely completion with increased dependability
- 5 Year service duration to ensure maximum productivity and deliver timely results
