Extreme Networks ExtremeWorks Secure Uplift Service - Service

Secure Uplift support from Extreme Networks, is an additive service option available for purchase for certain Extreme Networks customers who must adhere to mandated legal requirements on security and data protection policies related to the return of defective hardware units. Secure Uplift allows Extreme Networks customers with an active Extreme Networks hardware maintenance support plan to receive replacement products via the RMA process in accordance with their standard Extreme Networks service terms, without requiring the return of the defective product back to Extreme Networks. Secure Uplift customers may return defective hardware to Extreme Networks through the RMA process with certain components removed such as non-volatile memory parts. Customers responsible for destroying the existing defective hardware and documenting the proof of destruction. All Service deliverables related to technical support, software updates and/or software upgrade support, advanced parts replacement for Covered Products (as defined herein), or onsite service adhere to the specific terms of the Extreme Networks hardware maintenance support contract in place. Refer to the applicable Extreme Networks Service Definition document (SDD) for details.