PremierPLUS Support from Extreme Networks is a proactive, high touch post sale support service that assists customers in supporting their Extreme Networks products and network. All resources and deliverables are designed to manage your day-to-day technical needs, provide analysis and recommendations while building strong customer relationships, all focused on keeping your network performing at optimum levels.
ExtremeWorks Premier Plus - AHR offerings provides continuous proactive remote network monitoring, incident and problem management, proactive change and configuration management technical support, Operational Software updates and upgrades and advanced parts replacement for Covered Products (as defined herein) according to levels of purchase. In addition, customers are entitled to the Extreme Networks Managed Services Gateway for real time access to network health, performance and security issues, saved configurations, an inventory database, and standardized network reports.
- Provides reliable support to resolve all your technical issues
- Monitoring service included to resolve your problems
- Service Depot service location for better usability and increased efficiency
- Parts service characteristics for better usability and increased efficiency
- Next Business Day - Advance Parts Replacement service response time for timely completion with increased dependability
- 1 Year service duration to ensure maximum productivity and deliver timely results
