ExtremeWorks Managed Services MonitoringPLUS - AHR offerings provides continuous remote network monitoring, technical support, Operational Software updates and upgrades and advanced parts replacement for Covered Products (as defined herein) according to particular levels of purchase. In addition customers are entitled to the Extreme Networks Managed Services Gateway for real time access to network health, performance and security issues, saved configurations, an inventory database and standardized network reports.
Network and device events that are detected and collected via the remote monitoring process are systematically evaluated, correlated and presented to customer via a pre-prescribed alarm notification process in support of a customer initiated maintenance service request (Operational Software update or upgrade, parts replacement, configuration setting, etc.)
Extreme Networks service offerings further grant Customers telephone and web access to Extreme's NetworkControl Center (NCC) 24 hours a day, 365 days a year (24x7) to report problems, ask product-related questions and receive assistance for Extreme Networks hardware andOperational Software.
- Gives you complete peace of mind and confidence in your results
- Features email support service that helps you handle any mishaps
- Service Depot service location for better reliability and ensure maximum productivity
- Parts service characteristics for your convenience and ease of operation
- Next Business Day - Advance Parts Replacement service response time for timely completion with increased dependability
- 1 Year service duration to ensure maximum efficiency and precise results
