Extreme Networks Advanced Hardware ReplacementServices offerings provide technical support, update and/or upgrade support, and advanced parts replacementfor Covered Products (as defined herein) according toparticular levels of purchase. Upon diagnosis of a reportedfailure, service offerings cover the replacement part arrivalwithin the response time specified for the service levelpurchased, subject to the conditions defined herein.
Extreme service offerings further grant Customerstelephone and web access to Extreme Networks GlobalTechnical Assistance Center ("GTAC") 24 hours a day, 365days a year (24x7) to report problems, ask product-relatedquestions and receive assistance for Extreme Networkshardware and Operational Software.
- Keeps your system optimally maintained with a predictable total cost of ownership
- Features email support service for dependable efficiency with peace of mind
- Service Depot service location for better reliability and ensure maximum productivity
- Parts service characteristics for better usability and increased efficiency
- Next Business Day - Parts Replacement service response time for your convenience with maximum efficiency
- 1 Year service duration to ensure maximum dependability and accurate results
