PremierPLUS Support from Extreme Networks is a proactive, high touch, post-sale support service that assists customers in supporting their Extreme Networks products and network. All resources and deliverables are designed to manage your day-to-day technical needs, provide analysis and recommendations while building strong customer relationships, all focused on keeping your network performing at optimum levels.
ExtremeWorks PremierPLUS - Onsite offerings provides continuous proactive remote network monitoring, incident and problem management, proactive change and configuration management technical support, Operational Software updates and upgrades and advanced parts replacement with onsite labor for Covered Products (as defined herein) according to levels of purchase. In addition, customers are entitled to the Extreme Networks Managed Services Gateway for real time access to network health, performance and security issues saved configurations, an inventory database, and standardized network reports. A designated managed services account manager will be assigned, and scheduled review sessions held. The ExtremeWorks PremierPLUS - Onsite service is designed to identify potentially critical network situations and take actions before they become business disruptions.
Network and device events are detected and collected via the remote monitoring process are evaluated, correlated and presented to a team of Network Operations Center (NOC) support engineers who are specifically assigned to evaluate and take action to restore normal service operations (installing operational software update or upgrades arranging for an onsite parts replacement, apply configuration setting etc). Extreme Networks service offerings further grant customers telephone and web access to Extreme Networks, Network Operations Center (NOC) 24 hours a day, 365 days a year (24x7) to report problems, ask product-related questions and receive assistance for Extreme Networks hardware and Operational Software.
ExtremeWorks PremierPLUS - Onsite offerings provides continuous proactive remote network monitoring, incident and problem management, proactive change and configuration management technical support, Operational Software updates and upgrades and advanced parts replacement with onsite labor for Covered Products (as defined herein) according to levels of purchase. In addition, customers are entitled to the Extreme Networks Managed Services Gateway for real time access to network health, performance and security issues saved configurations, an inventory database, and standardized network reports. A designated managed services account manager will be assigned, and scheduled review sessions held. The ExtremeWorks PremierPLUS - Onsite service is designed to identify potentially critical network situations and take actions before they become business disruptions.
Network and device events are detected and collected via the remote monitoring process are evaluated, correlated and presented to a team of Network Operations Center (NOC) support engineers who are specifically assigned to evaluate and take action to restore normal service operations (installing operational software update or upgrades arranging for an onsite parts replacement, apply configuration setting etc). Extreme Networks service offerings further grant customers telephone and web access to Extreme Networks, Network Operations Center (NOC) 24 hours a day, 365 days a year (24x7) to report problems, ask product-related questions and receive assistance for Extreme Networks hardware and Operational Software.
- Protects your investment and adds value with increased reliability
- Phone Support service included to resolve your problems
- On-site support helps you?limit any downtime to the absolute minimum
- Parts and labor service characteristics allow tasks to be completed quickly and efficiently with improved productivity
- 4 Hour - Part & Labor service response time for your convenience with maximum efficiency
- 1 Year / 4 Incident service duration to ensure maximum efficiency and precise results
