PremierPLUS Support from Extreme Networks is aproactive, high touch post sale support service thatassists customers in supporting their Extreme Networksproducts and network. All resources and deliverablesare designed to manage your day-to-day technicalneeds, provide analysis and recommendations whilebuilding strong customer relationships, all focused onkeeping your network performing at optimum levels.
ExtremeWorks Premier Plus - AHR offerings providescontinuous proactive remote network monitoring,incident and problem management, proactivechange and configuration management technicalsupport, Operational Software updates and upgradesand advanced parts replacement for CoveredProducts (as defined herein) according to levels ofpurchase. In addition, customers are entitled to theExtreme Networks Managed Services Gateway for realtime access to network health, performance andsecurity issues, saved configurations, an inventorydatabase, and standardized network reports.A designated managed services account managerwill be assigned, and scheduled review sessions held.The ExtremeWorks Premier Plus - AHR service isdesigned to identify potentially critical networksituations and take actions before they becomebusiness disruptions.
- Protects your investment and adds value with increased reliability
- Features monitoring service that helps you handle any mishaps
- Service depot offers fast, reliable and cost-effective response
- Parts service characteristics for better reliability and ensure maximum productivity
- 4 Hour - Parts Replacement service response time for timely completion with increased dependability
- 1 Year service duration to ensure maximum efficiency and precise results
