Premier Support from Extreme Networks is a proactive, high touch post sale support service that assists customers in supporting their Extreme Networks products and network. All resources and deliverables are designed to manage your day-to-day technical needs, provide analysis and recommendations while building strong customer relationships, all focused on keeping your network performing at optimum levels.
Extreme Networks Onsite Service offerings provide technical support, update and/or upgrade support, and advanced parts replacement with onsite labor for Covered Products (as defined herein) according to service levels purchased. Upon diagnosis of a reported failure, service offerings cover the replacement part and an onsite field technician arrival within the response time specified for the service level purchased, subject to the conditions defined herein.
Extreme service offerings further grant customers telephone and web access to Extreme Networks Global Technical Assistance Center (GTAC) 24 hours a day, 365 days a year to report problems, ask product related questions and receive assistance for Extreme Networks hardware and Operational Software.
Extreme Networks Onsite Service offerings provide technical support, update and/or upgrade support, and advanced parts replacement with onsite labor for Covered Products (as defined herein) according to service levels purchased. Upon diagnosis of a reported failure, service offerings cover the replacement part and an onsite field technician arrival within the response time specified for the service level purchased, subject to the conditions defined herein.
Extreme service offerings further grant customers telephone and web access to Extreme Networks Global Technical Assistance Center (GTAC) 24 hours a day, 365 days a year to report problems, ask product related questions and receive assistance for Extreme Networks hardware and Operational Software.
- Keeps your system optimally maintained with a predictable total cost of ownership
- Parts Replacement service included to resolve your problems
- On-site support guarantees quick solutions with on-site availability of experts
- Parts and labor service characteristics help minimize inventory costs with maximum dependability
- 4 Hour - Parts & Labor service response time for better accommodation with maximum reliability
- 1 Year / 4 Incident service duration to ensure maximum productivity and deliver timely results
