Premier Support from Extreme Networks is a proactive, high touch post sale support service that assists customers in supporting their Extreme Networks products and network. All resources and deliverables are designed to manage your day-to-day technical needs, provide analysis and recommendations while building strong customer relationships, all focused on keeping your network performing at optimum levels.
Extreme Networks Onsite Service offerings provide technical support, update and/or upgrade support, and advanced parts replacement with onsite labor for Covered Products (as defined herein) according to service levels purchased. Upon diagnosis of a reported failure, service offerings cover the replacement part and an onsite field technician arrival within the response time specified for the service level purchased, subject to the conditions defined herein.
Extreme service offerings further grant customers telephone and web access to Extreme Networks Global Technical Assistance Center (GTAC) 24 hours a day, 365 days a year to report problems, ask product related questions and receive assistance for Extreme Networks hardware and Operational Software.
Extreme Networks Onsite Service offerings provide technical support, update and/or upgrade support, and advanced parts replacement with onsite labor for Covered Products (as defined herein) according to service levels purchased. Upon diagnosis of a reported failure, service offerings cover the replacement part and an onsite field technician arrival within the response time specified for the service level purchased, subject to the conditions defined herein.
Extreme service offerings further grant customers telephone and web access to Extreme Networks Global Technical Assistance Center (GTAC) 24 hours a day, 365 days a year to report problems, ask product related questions and receive assistance for Extreme Networks hardware and Operational Software.
- Protects your investment and adds value with increased reliability
- Features parts replacement service that helps you handle any mishaps
- On-site support provides fast and easy approach to solve the issues
- Parts and labor service characteristics allow tasks to be completed quickly and efficiently with improved productivity
- 4 Hour - Parts & Labor service response time for timely completion with increased dependability
- 1 Year / 4 Incident service duration to ensure maximum efficiency and precise results
