Premier Support is a proactive, high touch post sale support service that assists customers in managing their Extreme Networks products and network. All resources and deliverables are designed to manage your day-to-day technical needs, provide analysis and recommendations while building strong customer relationships, all focused at the network level.
With all the tasks that IT organizations must focus on, having confidence in their network's performance should be a given. Premier and PremierPLUS Support help to ensure your confidence after the deployment of the equipment by:
With all the tasks that IT organizations must focus on, having confidence in their network's performance should be a given. Premier and PremierPLUS Support help to ensure your confidence after the deployment of the equipment by:
- Understanding your network requirements and your business needs thoroughly.
- Recognizing network issues BEFORE they create a problem.
- Maximizing your employee productivity through increased network uptime and reliability.
- Ensuring you have one single point of contact for all your support needs, from asset management to problem resolution.
- Providing visibility into how the Extreme Networks solution is being used to maximize your return on investment.
- Gives you complete peace of mind and confidence in your results
- Features diagnosis service for dependable efficiency with peace of mind
- Service depot offers fast, reliable and cost-effective response
- Electronic and Physical service sub type for your convenience and ease of operation
- 4 Hour - Parts Replacement service response time for your convenience with maximum efficiency
- 1 Year / 4 Incident service duration to ensure maximum efficiency and precise results
