Premier Support from Extreme Networks is a proactive,
high touch post sale support service that assists
customers in supporting their Extreme Networks
products and network. All resources and deliverables
are designed to manage your day-to-day technical
needs, provide analysis and recommendations while
building strong customer relationships, all focused on
keeping your network performing at optimum levels.
Extreme Networks AHR Services offerings provide
technical support, update and/or upgrade support,
and advanced parts replacement for Covered
Products (as defined herein) according to service levels
purchased. Upon diagnosis of a reported failure,
services offerings cover the replacement part for arrival
within the response time specified for the service level
purchased, subject to the conditions defined herein.
Extreme service offerings further grant customers
telephone and web access to Extreme Networks Global
Technical Assistance Center ("GTAC") 24 hours a day,
365 days a year (24x7) to report problems, ask product-
related questions and receive assistance for Extreme
Networks hardware and Operational Software
- Protects your investment and adds value with increased reliability
- Features replacement service for dependable efficiency with peace of mind
- Service depot offers fast, reliable and cost-effective response
- 4 Hour - Replacement service response time for better accommodation with maximum reliability
- 1 Year service duration to ensure maximum efficiency and precise results
