Premier Support from Extreme Networks is a proactive, high touch post sale support service that assists customers in supporting their Extreme Networks products and network. All resources and deliverables are designed to manage your day-to-day technical needs, provide analysis and recommendations while building strong customer relationships, all focused on keeping your network performing at optimum levels.
Extreme Networks Software and GTAC Service offering provides technical support, update and/or upgrade support, for Covered Products (as defined herein). Extreme service offerings further grant customers, telephone and web access to Extreme Networks Global Technical Assistance Center (GTAC), 24 hours a day, 365 days a year (24X7) to report problems, ask product related questions and receive assistance for Extreme Networks hardware and Operational Software.
Extreme Networks Software and GTAC Service offering provides technical support, update and/or upgrade support, for Covered Products (as defined herein). Extreme service offerings further grant customers, telephone and web access to Extreme Networks Global Technical Assistance Center (GTAC), 24 hours a day, 365 days a year (24X7) to report problems, ask product related questions and receive assistance for Extreme Networks hardware and Operational Software.
- Protects your investment and adds value with increased reliability
- Features phone support service that helps you handle any mishaps
- On-site support helps you?limit any downtime to the absolute minimum
- 15 Minute - Phone Support service response time for your convenience with maximum efficiency
- 1 Year / 4 Incident service duration to ensure maximum efficiency and precise results
