Premier Support from Extreme Networks, is a proactive, high touch post sale support service that assists customers in supporting their Extreme Networks products and network. All resources and deliverables are designed to manage your day-to-day technical needs, provide analysis and recommendations while building strong customer relationships, all focused on keeping your network performing at optimum levels. Extreme Networks Software and GTAC Service offering provides technical support and update and/or upgrade support, for Covered Products (as defined herein). Extreme service offerings further grant Customers telephone and web access to Extreme Networks Global Technical Assistance Center ("GTAC") 24 hours a day, 365 days a year (24x7) to report problems, ask product-related questions and receive assistance for Extreme Networks hardware and Operational Software.
- Gives you complete peace of mind and confidence in your results
- Phone Support service included to resolve your problems
- Electronic service sub type makes it easier to categorize and track your concerns and tackle issues with maximum reliability
- 15 Minute - Phone Support - priority 1 service response time for your convenience with maximum efficiency
- 1 Year / 4 Incident service duration to ensure maximum efficiency and precise results
