Premier Support from Extreme Networks is a proactive, high touch post sale support service that assists customers in supporting their Extreme Networks products and network. All resources and deliverables are designed to manage your day-to-day technical needs, provide analysis and recommendations while building strong customer relationships, all focused on keeping your network performing at optimum levels.
Extreme Networks Software and GTAC Service offering provides technical support, update and/or upgrade support, for Covered Products (as defined herein)
Extreme service offerings further grant customers telephone and web access to Extreme Networks Global Technical Assistance Center ("GTAC") 24 hours a day, 365 days a year (24x7) to report problems, ask productrelated questions and receive assistance for Extreme Networks hardware and Operational Software.
- Keeps your system optimally maintained with a predictable total cost of ownership
- Features gtac live support service that helps you handle any mishaps
- 15 Minute - Phone Support service response time for your convenience with maximum efficiency
- 1 Year / 4 Incident service duration to ensure maximum efficiency and precise results
