ExtremeWorks Managed Services ResponsePLUS - AHR
offerings provides continuous proactive remote network
monitoring, incident and problem management, proactive
change and configuration management technical support,
Operational Software updates and upgrades and advanced
parts replacement for Covered Products (as defined
herein) according to particular levels of purchase. In
addition customers
are entitled to the Extreme Networks Managed
Services Gateway for real time access to network health,
performance and security issues, saved configurations, an
inventory database, and standardized network reports.
A designated managed services account manager will
be assigned and scheduled review sessions held. The
ExtremeWorks Managed Services ResponsePLUS -
AHR service is designed to identify potentially critical
network situations and take actions before they become
business disruptions.
Network and device events are detected and collected via
the remote monitoring process are evaluated, correlated
and presented to a team of Network Operations Center
(NOC) support engineers who are specifically assigned
to evaluate
and take action to restore normal service operations.
(Installing Operational Software update or upgrade,
arranging for parts replacement, apply configuration
setting, etc.)
Extreme Networks service offerings further grant
Customers telephone and web access to Extreme Networks
Network Operations Center ("NOC") 24 hours a day, 365
days a year (24x7) to report problems, ask product-related
questions and receive assistance for Extreme Networks
hardware and Operational Software
- Gives you complete peace of mind and confidence in your results
- Phone Support service included to resolve your problems
- On-site support helps you?limit any downtime to the absolute minimum
- Parts service characteristics for better reliability and ensure maximum productivity
- Next Business Day - Parts Replacement service response time for timely completion with increased dependability
- 1 Year service duration to ensure maximum efficiency and precise results
