ExtremeWorks Managed Services ResponsePLUS - Onsite offerings provides continuous proactive remote network monitoring, incident and problem management, proactive change and configuration management technical support, Operational Software updates and upgrades and advanced parts replacement with on-site labor for Covered Products (as defined herein) according to particular levels of purchase. In addition customers are entitled to the Extreme Networks Managed Services Gateway for real time access to network
health, performance and security issues, saved configurations, an inventory database, and standardized network reports. A designated managed services account manager will be assigned and scheduled review sessions held. The ExtremeWorks Managed Services ResponsePLUS - Onsite service is designed to identify potentially critical network situations and take actions before they become business disruptions.
Network and device events are detected and collected via the remote monitoring process are evaluated, correlated and presented to a team of Network Operations Center (NOC) support engineers who are specifically assigned to evaluate
and take action to restore normal service operations. (Installing Operational Software update or upgrade, arranging for an onsite parts replacement, apply configuration setting, etc.)
Extreme Networks service offerings further grant Customers telephone and web access to Extreme Networks Network Operations Center ("NOC") 24 hours a day, 365 days a year (24x7) to report problems, ask product-related questions and receive assistance for Extreme Networks hardware and Operational Software.
- Protects your investment and adds value with increased reliability
- Features replacement service for dependable efficiency with peace of mind
- On-site support guarantees quick solutions with on-site availability of experts
- Parts service characteristics for better reliability and ensure maximum productivity
- 4 Hour - Advance Parts Replacement service response time for better accommodation with maximum reliability
- 1 Year service duration to ensure maximum dependability and accurate results
