ExtremeWorks Managed Services ResponsePLUS - AHR
offerings provides continuous proactive remote network
monitoring, incident and problem management, proactive
change and configuration management technical support,
Operational Software updates and upgrades and advanced
parts replacement for Covered Products (as defined
herein) according to particular levels of purchase. In
addition customers
are entitled to the Extreme Networks Managed
Services Gateway for real time access to network health,
performance and security issues, saved configurations, an
inventory database, and standardized network reports.
A designated managed services account manager will
be assigned and scheduled review sessions held. The
ExtremeWorks Managed Services ResponsePLUS -
AHR service is designed to identify potentially critical
network situations and take actions before they become
business disruptions.
Network and device events are detected and collected via
the remote monitoring process are evaluated, correlated
and presented to a team of Network Operations Center
(NOC) support engineers who are specifically assigned
to evaluate
and take action to restore normal service operations.
(Installing Operational Software update or upgrade,
arranging for parts replacement, apply configuration
setting, etc.)
Extreme Networks service offerings further grant
Customers telephone and web access to Extreme Networks
Network Operations Center ("NOC") 24 hours a day, 365
days a year (24x7) to report problems, ask product-related
questions and receive assistance for Extreme Networks
hardware and Operational Software.
- Keeps your system optimally maintained with a predictable total cost of ownership
- Features phone support service for dependable efficiency with peace of mind
- Service depot offers fast, reliable and cost-effective response
- Parts service characteristics for your convenience and ease of operation
- 4 Hour - Part Replacement service response time for your convenience with maximum efficiency
- 1 Year service duration to ensure maximum dependability and accurate results
