ExtremeWorks Managed Services ResponsePLUS - AHRofferings provides continuous proactive remote networkmonitoring, incident and problem management, proactivechange and configuration management technical support,Operational Software updates and upgrades and advancedparts replacement for Covered Products (as definedherein) according to particular levels of purchase. Inaddition customers are entitled to the Extreme Networks ManagedServices Gateway for real time access to network health,performance and security issues, saved configurations, aninventory database, and standardized network reports.A designated managed services account manager willbe assigned and scheduled review sessions held. TheExtremeWorks Managed Services ResponsePLUS -AHR service is designed to identify potentially criticalnetwork situations and take actions before they becomebusiness disruptions.
- Provides reliable support to resolve all your technical issues
- Email Support service included to resolve your problems
- Service depot offers fast, reliable and cost-effective response
- Parts service characteristics for better reliability and ensure maximum productivity
- Next Business Day - Advance Parts Replacement service response time for your convenience with maximum efficiency
- 1 Year service duration to ensure maximum productivity and deliver timely results
