ExtremeWorks Managed Services ResponsePLUS - AHRofferings provides continuous proactive remote networkmonitoring, incident and problem management, proactivechange and configuration management technical support,Operational Software updates and upgrades and advancedparts replacement for Covered Products (as definedherein) according to particular levels of purchase. Inaddition customers are entitled to the Extreme Networks ManagedServices Gateway for real time access to network health,performance and security issues, saved configurations, aninventory database, and standardized network reports.A designated managed services account manager willbe assigned and scheduled review sessions held. TheExtremeWorks Managed Services ResponsePLUS -AHR service is designed to identify potentially criticalnetwork situations and take actions before they becomebusiness disruptions.
- Protects your investment and adds value with increased reliability
- Email Support service included to resolve your problems
- Service depot offers fast, reliable and cost-effective response
- Parts service characteristics for your convenience and ease of operation
- Next Business Day - Advance Parts Replacement service response time for timely completion with increased dependability
- 1 Year service duration to ensure maximum dependability and accurate results
