ExtremeWorks Managed Services MonitoringPLUS - AHR
offerings provides continuous remote network monitoring,
technical support, Operational Software updates and
upgrades and advanced parts replacement for Covered
Products (as defined herein) according to particular levels
of purchase. In addition customers are entitled to the
Extreme Networks Managed Services Gateway for real
time access to network health, performance and security
issues, saved configurations, an inventory database and
standardized network reports.
Network and device events that are detected and
collected via the remote monitoring process are
systematically evaluated, correlated and presented to
customer via a pre-prescribed alarm notification process
in support of a customer initiated maintenance service
request (Operational Software update or upgrade, parts
replacement, configuration setting, etc.)
Extreme Networks service offerings further grant
Customers telephone and web access to Extreme's Network
Control Center (NCC) 24 hours a day, 365 days a year
(24x7) to report problems, ask product-related questions
and receive assistance for Extreme Networks hardware and
Operational Software.
- Gives you complete peace of mind and confidence in your results
- Phone Support service included to resolve your problems
- Get valuable support at your doorstep without traveling one bit
- Parts service characteristics for better usability and increased efficiency
- Next Business Day - Parts Replacement service response time for better accommodation with maximum reliability
- 1 Year service duration to ensure maximum efficiency and precise results
