ExtremeWorks Managed Services MonitoringPLUS - Onsite offerings provides continuous remote network monitoring, technical support, Operational Software updates and upgrades, advanced parts replacement with on-site labor for Covered Products (as defined herein) according to particular levels of purchase. In addition customers are entitled to the Extreme Networks Managed Services Gateway for real time access to network health, performance and security issues, saved configurations, an inventory database and standardized network reports.
Network and device events that are detected and collected via the remote monitoring process are systematically evaluated, correlated and presented to customer via a pre-prescribed alarm notification process in support of a customer initiated maintenance service request (Operational Software update or upgrade, onsite parts replacement, configuration setting, etc.)
Extreme Networks service offerings further grant Customers telephone and web access to Extreme Networks Network Control Center ("NCC") 24 hours a day, 365 days a year (24x7) to report problems, ask product-related questions and receive assistance for Extreme Networks hardware and Operational Software.
Network and device events that are detected and collected via the remote monitoring process are systematically evaluated, correlated and presented to customer via a pre-prescribed alarm notification process in support of a customer initiated maintenance service request (Operational Software update or upgrade, onsite parts replacement, configuration setting, etc.)
Extreme Networks service offerings further grant Customers telephone and web access to Extreme Networks Network Control Center ("NCC") 24 hours a day, 365 days a year (24x7) to report problems, ask product-related questions and receive assistance for Extreme Networks hardware and Operational Software.
- Protects your investment and adds value with increased reliability
- Implementation service included to resolve your problems
- On-site service location for better reliability and ensure maximum productivity
- Physical service sub type brings work stability and expertise to ensure maximum reliability and efficiency
- Parts and labor service characteristics allow tasks to be completed quickly and efficiently with improved productivity
- Next Business Day - Shipment service response time for your convenience with maximum efficiency
