ExtremeWorks Managed Services MonitoringPLUS - AHR offerings provides continuous remote network monitoring, technical support, Operational Software updates and upgrades and advanced parts replacement for Covered Products (as defined herein) according to particular levels of purchase. In addition customers are entitled to the Extreme Networks Managed Services Gateway for real time access to network health, performance and security issues, saved configurations, an inventory database and standardized network reports.
Network and device events that are detected and collected via the remote monitoring process are systematically evaluated, correlated and presented to customer via a pre-prescribed alarm notification process in support of a customer initiated maintenance service request (Operational Software update or upgrade, parts replacement, configuration setting, etc.)
Extreme Networks service offerings further grant Customers telephone and web access to Extreme's Network Control Center (NCC) 24 hours a day, 365 days a year (24x7) to report problems, ask product-related questions and receive assistance for Extreme Networks hardware and Operational Software.
- Provides reliable support to resolve all your technical issues
- Parts Replacement service included to resolve your problems
- Service depot offers fast, reliable and cost-effective response
- Parts service characteristics for better usability and increased efficiency
- 4 Hour - Parts Replacement service response time for your convenience with maximum efficiency
- 1 Year service duration to ensure maximum dependability and accurate results
